week 3 journal entry
Week 3 has been very challenging for me to absorb , as I identified some crucial learning gaps with some of my employees. Our week assignment really helped me identify what steps me and the rest of our management team needed to take in order to support our tellers with their cash balancing. I also found our discussions very helpful to see what areas of opportunity e-learning has from different points of view. Our discussions made me realize that I need to check in with my tellers after they complete any training to see if it was effective and to fill in any learning gaps. Overall, this week has made me very mindful of everyone's learning style and how to take ownership of our tellers' areas of opportunity and "zap the gap" as our lecture says before it is too late. I'm excited to implement the changes I came up with and hold myself accountable to follow through with my employees so they can feel consistency in their job.